Refund Policy

Refunds & Returns Policy

At Alayah Beauty, we are committed to your satisfaction and stand behind the quality of our products. Please review our policy below for full details regarding refunds, returns, and cancellations.

Refund Eligibility 
Refunds may be issued under the following conditions:

Items must be returned in the same condition in which they were received. Returns must be processed using the return label provided by our Customer Service team.

To initiate a refund, please email us at service@alayahvirginhair.com with your full name, order number, and a brief explanation of your request.

We offer a 30-day money-back guarantee, subject to a 30% restocking fee. Once your return is received and approved, your refund will be processed within 3–5 business days. Please do not return your item to the sender address on the package.

Returned to Sender
If your order is returned to us due to an incorrect address, we’re happy to reship it.  A shipping and handling fee will be required.
If you opt not to have the item reshipped, we can issue a refund within 30 days from the date we received your package excluding:

·      Original shipping costs

·      Priority processing or insurance

·      A 30% restocking fee

In some cases, returned packages are either refused by the manufacturer, destroyed by the postal carrier, or lost in transit. If we do not receive your package, we can offer a 50% store credit toward a future purchase.

If the address provided was correct and the carrier returned it in error, we will reship the item at no charge. If you would like to update the shipping address, standard reshipping fees will apply.

Incorrect Shipping Addresses
We do not offer refunds or replacements for orders placed with incorrect shipping addresses entered by the customer.

Order Cancellations
All Alayah Beauty products are made to order. As such, cancellations or modifications can only be made within 12 hours of purchase.
Please note: Orders for apparel, mugs, and ornaments cannot be canceled or modified once placed.

Clearance & Final Sale Items
Clearance and final sale items are not eligible for returns or refunds. These items may arrive without original packaging and are sold as-is with no guarantee of condition.

International Shipping
Please note that customs duties, taxes, and additional fees are not included in our product pricing. These costs are the responsibility of the buyer and vary by country in accordance with local laws and customs regulations.

Questions? We’re Here to Help
Email: shop@beautybizglobal.com
Phone/SMS: (314) 437-4061